Do You Know Your Parcel Delivery Rights?
In the age of online shopping, understanding your parcel delivery rights is crucial. With millions of packages being delivered to our homes daily, delays, missing items and damaged goods can occur. Knowing your rights means that if something
goes wrong, you’ll know exactly what to do to ensure you are not left out of pocket.
According to Citizens’ Advice, the responsibility for ensuring a parcel reaches you lies with the seller, not the courier. If something goes wrong, it’s up to the retailer to investigate and resolve the issue, including arranging a redelivery or offering a refund in certain situations.
Guaranteed Delivery Time
For instance, if you’ve opted for a service like a same day courier Milton Keynes, it’s important to remember that you have legal protections. Should the delivery fail to meet the agreed timeframe, such as in the case of a guaranteed delivery date, you may be entitled to a refund of any additional delivery costs.
This principle applies whether you’ve chosen a large national provider or a local same day courier service, such as the one on this link: https://allaboutfreight.co.uk/same-day-courier/milton-keynes/ .
Damaged Parcels
When receiving goods, you’re entitled to inspect them for defects. Under the Consumer Rights Act 2015, items must be free from faults. If your parcel arrives damaged, you have the right to request a full refund, repair or replacement. This must be communicated to the seller within 30 days of receipt.
Missing Parcels
If your parcel goes missing, the seller must ensure it reaches your hands. Simply leaving it on your doorstep without your explicit permission is not enough.
If you specified a ‘safe place’ and the parcel is stolen, responsibility can fall on you. However, if the parcel was left somewhere without your instruction and goes missing, then the seller is obliged to rectify the situation.
In all cases, it’s important to communicate promptly with the retailer. Clearly state the issue and reference the relevant consumer protection laws. By being informed and assertive, you can ensure your rights are upheld and any issues are resolved efficiently.
